ITSM Platform Übersicht
System Status & Active Tickets
Wie Sie diese Demo evaluieren
This is a functional prototype of an Enterprise ITSM architecture (ServiceNeinw equivalent), pre-populated with dummy data relevant to a healthcare context (Gesundheitszentrum Wien).
Suggested workflow:
1. Review the Incidents pipeline to see SLA tracking, priority mapping, and ticket assignments.
2. Check the CMDB to see how Configuration Items (like SAP or KIS) are mapped and linked to active issues.
3. Open the Service-Katalog to review approval workflows for hardware and access requests.
4. Go to Flow Designer to view how backend business logic is visually structured.
Offene Incidents 7 1 SLA breach(es)
Open Problems 3 Root cause investigations
Pending Changes 4 Awaiting approval / scheduled
Catalog Requests 2 Pending approval
Incident Status Distribution
Letzte Aktivitäten
ticket #1: New → In Progress
60Tage her
ticket #1 assigned to Maria Huber
60Tage her
ticket #3: New → In Progress
61Tage her
change #1: Assessment → Approved
61Tage her
catalog_request #1: Approved → In Fulfillment
61Tage her
ticket #5: In Progress → On Hold
61Tage her
ticket #7: In Progress → Resolved
63Tage her
catalog_request #3: In Fulfillment → Fulfilled
63Tage her