ITSM Platform Übersicht

Wie Sie diese Demo evaluieren

This is a functional prototype of an Enterprise ITSM architecture (ServiceNeinw equivalent), pre-populated with dummy data relevant to a healthcare context (Gesundheitszentrum Wien).
Suggested workflow:
1. Review the Incidents pipeline to see SLA tracking, priority mapping, and ticket assignments.
2. Check the CMDB to see how Configuration Items (like SAP or KIS) are mapped and linked to active issues.
3. Open the Service-Katalog to review approval workflows for hardware and access requests.
4. Go to Flow Designer to view how backend business logic is visually structured.