Dashboard
/
SLA Policies
SLA Definitions
Service Level Agreements and timers
+ New SLA
Name
Priority Trigger
Response Time
Resolution Time
Status
Critical SLA
Critical
15 mins
1 hours
Active
High Priority SLA
High
30 mins
4 hours
Active
Low Priority SLA
Low
120 mins
1 days
Active
Medium Priority SLA
Medium
60 mins
8 hours
Active